VoIP & Unified Communications

VoIP and Unified Communication

VoIP equipment sales surpassed traditional TDM long ago in 2003. Now, nearly 90% of worldwide enterprise voice lines are IP-PBX based. Delta has been a reliable provider of enterprise-grade VoIP solutions since 2006, delivering the power and flexibility of IP to many different sized organizations and thousands of users.

Increased network efficiencies and cost savings have been the primary benefits seen by VoIP adopters to date. While these IPT benefits have no doubt been substantial, the focus has shifted to full convergence and voice-enabled applications, with the initial spotlight on Unified Communications (UC). UC is essentially communication beyond simple phone and email, and into integrated applications supporting IM, Voice, and Video.

Analysts at industry research firm Gartner have identified 16 features that comprise a complete UC solution:

  • Telephony
  • Unified Messaging
  • Desktop Client
  • Email
  • Instant Messaging (IM)
  • Audio Conferencing
  • Video Conferencing
  • Web Conferencing
  • Converged Conferencing
  • Notification Service
  • Personal Assistant
  • Rich Presence Service
  • Communications-Enabled Business Processes
  • Contact Center
  • Mobile Solutions
  • Collaboration

In general, the ideal platform for UC is a fully converged IP telephony environment which includes best-in-class UC capabilities and can easily integrate with third party applications.

Delta has selected Mitel/ShoreTel as our preferred VoIP and Unified Communications partner. ShoreTel has an award-winning voice platform, built from a clean sheet of paper to take advantage of the power of IP in enterprise. The ShoreTel VoIP solution is as reliable and scalable as it is easy to deploy, manage, and use. It provides the rare combination of high performance, low acquisition cost and low operating costs to provide the lowest TCO solution available – coupled with the highest customer satisfaction rating in the industry.

ShoreTel was the first to make key UC capabilities — presence, voicemail, and unified messaging — an integral part of an IP telephony system. UC is simply just another name for what ShoreTel has been doing all along.

If your organization is looking to take advantages of a VoIP system and is interested in the next generation advantages of Unified Communications, look no further than the brilliantly simple solution from ShoreTel, supported by Delta Network Services.