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VoIP and Unified Communications

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IP Telephony (IPT) is moving into its second decade with enormous momentum. Enterprises of all types have committed to IPT, and completing the conversion to VoIP is just a matter of time and money. VoIP equipment sales surpassed traditional TDM long ago in 2003, and now nearly 90% of worldwide enterprise voice lines are IP-PBX based.

Delta has been a reliable provider of enterprise-grade VoIP solutions since 2006, delivering the power and flexibility of IP to many different sized organizations and thousands and thousands of users.

Increased network efficiencies and cost savings have been the primary benefits to VoIP adopters to date, as enterprises struggle with infrastructure and organizational issues.

While these first-generation benefits have no doubt been substantial, the focus has shifted to full convergence and voice-enabled applications, with the initial spotlight on Unified Communications (UC). UC is essentially communication beyond simple phone and email, and into integrated applications supporting IM, Voice and Video.

Analysts at industry research firm Gartner have identified 16 features that comprise a complete UC solution:

  1. Telephony
  2. Unified Messaging
  3. Desktop Client
  4. Email
  5. Instant Messaging (IM)
  6. Audio Conferencing
  7. Video Conferencing
  8. Web Conferencing
  9. Converged Conferencing
  10. Notification Service
  11. Personal Assistant
  12. Rich Presence Service
  13. Communications-Enabled Business Processes
  14. Contact Center
  15. Mobile Solutions
  16. Collaboration

The ideal platform for UC in general is a fully converged IP telephony environment which includes best-of-breed UC capabilities and can easily incorporate others from third parties.

Delta has selected ShoreTel as our Preferred VoIP and Unified Communications partner. ShoreTel has an award-winning voice platform, built from a clean sheet of paper to take advantages of the power of IP in the enterprise. The ShoreTel VoIP solution is as reliable and scalable as it is easy to deploy, manage and use. It provides the rare combination of high performance, low acquisition cost and low operating costs to provide the lowest TCO solution available – coupled with the highest customer satisfaction rating in the Industry.

ShoreTel was also the first to make key UC capabilities—presence, voicemail, and unified messaging—an integral part of an IP telephony system. UC is simply just another name for what ShoreTel has been doing all along.

If your organization is looking to take advantages of a VoIP system and is interested in the next generation advantages of Unified Communications, look no further than the Brilliantly Simple solution from ShoreTel, supported by Delta Network Services.