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Delta believes that any successful implementation is contingent on a solid design. The design is the foundation upon which all other aspects of a project are built.

Delta strives to provide our customers with uncompromised solutions to their network requirements. Normally these requirements go beyond simply technology. We will work with you to understand all of your requirements. We will then incorporate into our design the weighted importance you place on things like budget, functionality, reliability, redundancy, timelines and operational support.

Any network implementation project is a series of phases or steps. The first step is normally Design and Engineering, or the “game plan”. The next step is the Network Deployment, a broad phrase we use to describe the execution phase of the project.

Delta feels that a successful Deployment requires attention to five key elements, each of which is a routine component of our offerings:

Delta offers our customers the ability to purchase technical support services at hourly rates, which we call Block Hours. This is similar to Resident Engineering services, but on a more modest investment scale.

The hours are pre-purchased, typically in blocks of 8 to 40 hours. Use of the hours is prescheduled in advance, for any time or any day, to perform any technical tasks that are in our core competencies. Hours are consumed at an accelerated rate for scheduled evening, weekend and holiday activities.

Our customers utilize Block Hour services for:

Post sales support is perhaps the most significant differentiator that Delta has to offer our customers. Anyone can provide product and most can do a reasonably adequate job of a basic installation. The real test of an organization’s competency and commitment is revealed in how they support the product and the customer after the sale. This is where trust is established, relationships are built, and where Delta really shines.

We offer service contracts on all network hardware and software solutions in our portfolio, regardless of whether or not you actually purchased the products from us.

This is essentially outsourcing. We place an engineer(s) on your site, at your disposal to do whatever tasks you require to support your network. This service is available for as little as one man day per week up to full time arrangements.

Our customers choose this service for varying reasons:

Networks are not static. Configurations are changed, users added, software updated. Traffic and applications are monitored and reports are run. Premise-based components occasionally need to be replaced. Whether you are performing these tasks yourself, or have support contracts in place for assistance, you will need some level of familiarity with the network we are deploying for you.

We understand this and it’s why Knowledge Transfer is an integral component of our project deployment methodology.